"I tell you that story because everyone of you has something similar, I'm sure, in your history. Where you were in something you might, in retrospect, call a crisis, and somewhere along the line you found yourself "in your zone". Time disappeared. You were fully present. You were totally engaged with what was happening. You were in a productive flow. And if you had the luxury to stop for a minute, you may have then had the experience of a wonderful sense of being present."

"See, interestingly, crisis can actually produce a kind of calm that's rare to find sometimes. Why? It demands it. Because it's the calm that comes from those behaviours that create the kind of positive, productive, engaged experience that moves us into "our zone"."

Crisis evokes serenity.